wj9 Privacy Policy

1. Data We Collect

wj9 collects personal data in three broad categories: information you provide directly to us, information generated automatically through your use of the platform, and information received from third-party service providers who assist us in operating the wj9 service.

1.1 Information You Provide Directly

When you register for a wj9 account, complete KYC verification, make deposits or withdrawal requests, or contact our support team, you may provide the following categories of personal data:

• Identity data: full legal name, date of birth, gender, nationality.
• Contact data: email address, mobile phone number, residential address.
• Identity verification documents: National Identity Card (NID), passport, driver's licence, or other government-issued photo ID submitted for KYC purposes.
• Financial data: mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account information (Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi banks), transaction history, and deposit/withdrawal records.
• Support communications: the content of any chat messages, emails, or support tickets you send to the wj9 team.
• Responsible gaming data: self-exclusion requests, deposit limit preferences, and time-out settings you apply to your account.

1.2 Information Generated Automatically

When you access wj9.app, certain technical and behavioural data is collected automatically through our servers, analytics tools, and cookies:

• Device and technical data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, time spent on pages, games played, bet amounts and outcomes, session duration, click paths, and feature interactions.
• Location data: approximate geolocation derived from your IP address to confirm eligibility and comply with regional access restrictions.
• Log data: server logs recording access times, error events, and security-related events such as failed login attempts.

1.3 Information from Third Parties

wj9 may receive supplementary data from the following third-party sources to supplement or verify the information you provide:

• Payment processors: transaction confirmation data and fraud screening signals from bKash, Nagad, Rocket, Upay, and partner banks.
• Identity verification services: confirmation of document authenticity and identity match scores from KYC verification partners.
• Analytics providers: aggregated behavioural insights used to improve platform performance and game offerings.
• Fraud prevention partners: risk scores and device fingerprinting signals used to detect and prevent fraudulent account activity.

2. How We Use Your Data

wj9 uses the personal data we collect for specific, documented purposes. The table below maps each primary use of your data to the category of data involved and the legal basis on which we rely.

2.1 Marketing Communications

wj9 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new game releases, cricket betting events (such as BPL, IPL, and T20 World Cup), and seasonal offers tied to events like Eid and Pohela Boishakh. You will only receive marketing communications if you have opted in at the time of registration or subsequently via your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected].

2.2 Automated Decision-Making

wj9 uses automated systems to screen transactions for fraud and money laundering, and to apply responsible gaming controls such as automatic bet limit enforcement. Where an automated decision materially affects your account — for example, a temporary account restriction triggered by a fraud screening alert — you have the right to request human review of that decision. Please contact [email protected] to exercise this right.

3. Legal Basis for Processing

wj9 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:

• Contract performance: processing is necessary to provide you with the wj9 gaming service, manage your account, and process your financial transactions.
• Legal obligation: processing is required for wj9 to comply with applicable laws, including anti-money laundering obligations, KYC requirements, and responsible gaming regulations.
• Legitimate interest: processing is necessary for the purposes of wj9's legitimate business interests, including fraud prevention, platform security, and service improvement — provided that those interests are not overridden by your fundamental rights and freedoms.
• Consent: for optional processing activities such as marketing communications and non-essential cookies, wj9 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4. Data Sharing & Third Parties

wj9 does not sell, rent, or exchange your personal data with third parties for their own marketing purposes. Your data may be shared in the following limited and controlled circumstances:

4.1 Service Providers

wj9 engages trusted third-party service providers to assist in delivering the platform. These providers process your personal data strictly on wj9's behalf, under binding data processing agreements that prohibit them from using the data for any purpose other than performing services for wj9. Categories of service provider include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and partner banks)
• Identity verification and KYC technology providers
• Cloud hosting and infrastructure providers
• Customer support platform operators
• Fraud detection and cybersecurity services
• Analytics and platform performance monitoring services
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and similar)

4.2 Legal and Regulatory Disclosure

wj9 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities when required to do so by applicable law, court order, or lawful government request. Where permitted by law, wj9 will notify you of any such disclosure request.

4.3 Business Transfers

In the event that wj9 is involved in a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. wj9 will provide reasonable notice of any such transfer and ensure that the successor entity is bound by privacy protections no less stringent than those described in this policy.

4.4 No International Transfers Without Safeguards

Where your personal data is transferred to service providers located outside Bangladesh, wj9 ensures that appropriate contractual safeguards are in place to protect the security and confidentiality of your data in accordance with applicable data protection standards.

5. Cookies & Tracking Technologies

wj9.app uses cookies, web beacons, pixel tags, and similar tracking technologies to provide a functional, personalised, and secure gaming experience. This section explains the types of cookies we use and how you can manage them.

5.1 Types of Cookies Used

5.2 Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, block, and delete cookies. Please note that disabling strictly necessary cookies may prevent certain areas of wj9.app from functioning correctly, including the ability to log in and manage your account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Retention

wj9 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations. The table below summarises our standard retention periods by data category.

Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Anonymised, aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

As a wj9 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". wj9 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days of receipt.

8. Data Security Measures

wj9 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction.

8.1 Technical Safeguards

• SSL/TLS encryption: all data transmitted between your browser and wj9.app is protected by Transport Layer Security (TLS 1.2 or higher). This ensures that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encryption at rest: sensitive personal data stored on wj9 servers is encrypted using AES-256 encryption, which is the current industry gold standard for data storage security.
• Access controls: access to personal data is restricted to wj9 employees and contractors who require it to perform their job functions. All access is logged and audited regularly.
• Two-factor authentication (2FA): wj9 offers optional 2FA for player accounts to provide an additional layer of login security.
• Firewall and intrusion detection: wj9's infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for unusual activity around the clock.

8.2 Organisational Safeguards

• All wj9 staff with access to personal data receive mandatory data protection training on joining the company and annually thereafter.
• wj9 conducts regular security audits and penetration tests of its platform infrastructure.
• Third-party service providers are assessed for security compliance before being engaged and are contractually obligated to maintain appropriate security standards.
• wj9 maintains an incident response plan and will notify affected players without undue delay in the event of a personal data breach that poses a risk to their rights and freedoms.

9. Children's Privacy

The wj9 platform is strictly intended for adults aged 18 years and above. wj9 does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. If wj9 becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed.

Parents and guardians who believe that a minor may have registered a wj9 account or shared personal data with the platform are urged to contact us immediately at [email protected]. wj9 will investigate and respond to all such reports as a matter of priority.

wj9 also recommends that parents and guardians in Bangladesh make use of parental control software to restrict minors' access to online gambling websites. Resources and guidance on parental controls are available through Bangladesh Telecommunication Regulatory Commission (BTRC) and major internet service providers operating in Dhaka, Chittagong, Sylhet, and other cities.

10. Policy Updates & Contact

10.1 Changes to This Privacy Policy

wj9 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or the features offered on the platform. When material changes are made, wj9 will notify registered players via email to their registered address and/or via a prominent notice on wj9.app. The "Last updated" date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the wj9 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Privacy Policy, you should stop using the platform and contact [email protected] to request account closure.

10.2 How to Contact wj9 About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data that wj9 holds about you, please contact our data protection team using the following details:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Privacy Rights Request")
• Response time: wj9 will acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and provide a full response within 30 calendar days.
• Language: communications may be submitted in English. All responses will be provided in English.